Job Details

We are seeking a reliable, detail-oriented Night Audit / Front Desk Agent to join our team. This position is responsible for overseeing the hotel during overnight hours, balancing daily financial transactions, and providing exceptional guest service. The ideal candidate is friendly, professional, and comfortable working independently.
Key Responsibilities

• Welcome and check in/out guests in a friendly and efficient manner
• Respond to guest inquiries, requests, and concerns promptly through Concerto
• Process payments and reconcile daily transactions
• Complete nightly audit reports and balance revenue postings
• Prepare daily financial summaries and distribute reports to management
• Ensure the safety and security of guests and property during overnight hours
• Maintain cleanliness and organization of the front desk area

• Previous hotel front desk or customer service experience preferred
• Basic accounting or cash-handling experience is a plus
• Strong attention to detail and organizational skills
• Ability to work independently and manage time effectively
• Comfortable using property management systems (PMS) and basic computer software
• Excellent communication and problem-solving skills
• Must be dependable and punctual

• Competitive pay
• Employee discounts at IHG Hotels
• Opportunities for growth and advancement
• Supportive team environment