Job Details

Description

Maintains inventory duties for the Bingo department. Provides excellent guest service while explaining bingo games, selling product, and making winner pay-outs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages all bingo inventory, orders and receives inventory supplies, issuing and returning cashier papers, accurately maintain manual count and electronic inventory, manage event tickets and pull tabs, assist guests with cashier and floor purchases, validate bingos, facilitate games, verify and complete payouts, answer guest questions and maintain paperwork
• Must be able to handle high-volume guest interactions and be consistently outgoing, upbeat and cheerful
• Build guest relations throughout every session by talking with guests and making them feel welcome, comfortable, and inviting them back
• Observe all activity within assigned area while actively completing work assignments
• Knowledgeable of the various bingo game types available in order to answer questions
• Handle routine guest disputes and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Utilize open body language to communicate a willingness to assist
• Maintain monetary and paperwork accuracy and efficiency within department and property standards
• Assist in maintaining a spotless hall and inventory areas by cleaning and resetting the area as well as disposing of any trash
• Adhere to regulatory, departmental, and company policies in an ethical manner and encourage others to do the same
• Familiar with Title 31 guidelines and understands and utilizes suspicious activity reporting (SAR) when necessary
• Can perform the duties of Bingo Host, Caller, and Paymaster as needed.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• Must be at least 18 years of age
• Display professionalism; excellent verbal and written communication skills
• Professional appearance as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Must be able to work both independently and as a member of a team
• A record of satisfactory performance and reliability in all prior and current employment
• Available to work required schedule including evenings, weekends, holidays, and overtime as necessary

Preferred

• High school diploma or equivalent
• One year of direct customer contact experience
• Previous money handling experience
• Previous bingo inventory experience

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to bend, reach, kneel, and grip items
• Must be able to walk and stand for long periods of time (8-12 hours)
• Have a sense of urgency and keep up with fast-paced business practices
• Operate in mentally and physically stressful situations
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust
• Must be able to meet the level two or light work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 20 pounds of force occasionally, and/or up to 10 force frequently

Native American Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.