Job Details

Description

The Spa Receptionist is responsible for greeting guests and members and must be well-versed in the facility and the different services and amenities offered. The Spa Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Receptionist may need to process transactions, handle money, and contribute to facility cleanliness. Welcome guests in the highest quality of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures the quality guest service standards for guests
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
• Keeps area clear of clutter and personal effects.
  Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
• Completes all assigned side work.
• Attends all scheduled meetings.
• Attends scheduled professional trainings.
• Reports any incidents or accidents to a member of the management team.
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Ensure compliance with health, safety, and hygiene regulations.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• High School diploma or GED
• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well-organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic, and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Ability to lift 25 lbs.
• Availability to work nights, weekends, and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms

Native American Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.