Job Details

Position Status:
Full time
Shift:
Second Shift (Evenings - Less than 12 hours per shift) (United States of America)
Hours per week:
40
Job Information
Exemption Status: Non-Exempt

A Brief Overview
Supervise and coordinate team member activities of the HSD Patient Registration Department to ensure all registration related processes are completed in a timely and accurate manner in accordance with departmental and organizational policies and procedures. Motivate team members to provide patients a positive and customer-focused experience during patient registration workflows and financial discussions.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Related degree field. Preferred

Experience Qualifications

• 2 years Customer Service experience in a Patient Access/Registration experience in a hospital or physician office setting. Required
• Supervisory experience. Preferred

Skills and Abilities

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Required proficiency)
• Ability to identify complex problems, review related information, evaluate options and implement appropriate solutions. (Required proficiency)
• Able to learn and understand basic medical terminology used in the service area. (Required proficiency)

Licenses and Certifications

• SV RC New Hire Resource Person Training Course taught by the SV RC Education and Passing Exam Score of 95% or greater is required.
• Completion of department assigned education from a nationally recognized patient access education program is required.

What you will do

• Perform functions and duties as a supervisor to include but not limited to the interview and selection of applicants for open positions; management of staff work schedules and assignments; payroll review and updates; performance appraisals; and provide guidance, coaching, counseling and discipline for department staff.
• Understand, document and perform all tasks performed by staff within area of responsibility. Works along-side staff when needed.
• Assist with the development and revision of the department's internal documents, procedural manuals, policies, procedures, standards and forms as needed.
• Monitor all work queues, reports and service area work volume and adjusts staffing and processes accordingly for ideal accuracy and productivity.
• Respond to needs of the department within required timeframe during on-call hours.
• Ensure customer concerns are processed in compliance with Stormont Vail policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues.
• Submit explanation of budget variances and contingency plans when requested/required. Ensures the proper utilization of resources to reduce waste and maximize productivity.
• Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested.
• Serve as a liaison to other departments within Stormont Vail Health promoting cooperative relations and processes. Communicates need for workflow changes to staff as appropriate based upon changing situations.
• Accommodate and support the changes required to meet departmental and organizational goals and customer needs.
• Participates in workgroups, teams and various meetings as assigned.
• Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.

Travel Requirements

• 10% Travel to other locations.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Patient Facing

Remote Work Capability

• On-Site; No Remote

Scope

• Has Supervisory Responsibility
• Has Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Stairs): Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Driving (Automatic): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Frequently 3-5 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Rarely less than 1 hour
• Lifting: Occasionally 1-3 Hours up to 30 lbs
• Pulling: Occasionally 1-3 Hours up to 30 lbs
• Pushing: Occasionally 1-3 Hours up to 30 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 30 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 30 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Rarely less than 1 hour
• Talking: Frequently 3-5 Hours
• Walking: Frequently 3-5 Hours

Working Conditions

• Combative Patients: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Noise/Sounds: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.