Job Details

Join Our Team as a National Customer Service Specialist MBA CSi is seeking a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you'll play a key part in maintaining and improving the USPS's Security Lock policies, systems, and processes. You'll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records. If you're a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you! What You'll Do: * Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies. * Generate reports and suggest process improvements for better management and efficiency. * Develop and implement policies and procedures to enhance Security Lock functions. * Provide technical support for ordering systems and related applications. * Maintain accurate records for key returns, combination changes, and product updates. * Participate in meetings to provide insights and recommendations on Security Lock programs. * Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues. What We're Looking For: * Experience: * 2-3 years in customer service, helpdesk/call center operations, or materials ordering support. * Technical Skills: * Advanced proficiency in MS Excel, Access, and CSV files. * Familiarity with MS Teams. * Strong communication, multitasking, and problem-solving abilities. * A proactive and adaptable mindset with the ability to work under pressure. Additional Details: * Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS. * Schedule: Monday-Friday, 11:00 AM - 7:30 PM CT. * Position Type: Non-exempt, 40-hour workweek * Background Requirements: * Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance Why Join MBA CSi? At MBA CSi, you'll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We're committed to fostering growth, encouraging innovation, and recognizing excellence. Take the next step in your career and apply today! Salary Range: $16.00 - $19.00 hourly (commensurate with experience and qualifications) "MBA CSi is an Equal Opportunity, Affirmative Action Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply." EOE - Minority/ Female/ Veteran/ Disabled IND1 CJbfb3568a-762b-4989-884b-a9682aa104ca