Job Details

Something special starts here.

You can't define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full - with joy, purpose and lifelong health - it shows. At LMH Health, we are all about healthy people, healthy communities and healthy futures, and that makes us your destination for an exceptional career. From flexible, work-life harmony to competitive pay and great advancement potential, find everything you're looking for at LMH Health.

You'll find everything you're looking for at LMH Health:

• Join a team that cares about the community
• Tuition reimbursement to support continuing education
• Professional development and recognition
• Excellent benefits

We're looking for you.

Job Description

I. JOB SUMMARY
The Patient Accounts Manager oversees the output and quality of back-end business functions. In collaboration with the Director of Revenue Cycle identifies strategies for performance improvement and process improvement within the revenue cycle. This position manages and monitors the performance of Patient Accounting staff. Works with all hospital departments on revenue cycle issues. The Patient Accounts manager is responsible for much of Lawrence Memorial Hospital's financial health as is the staff he/she supervises and their associated functions play a large role in reimbursement and cash flow.

II. ESSENTIAL JOB RESPONSIBILITIES

• Supervises Patient Account's personnel in the completion of all essential functions including billing, collections, accounts receivable, and denials management
• Monitors quality and productivity levels for both individual staff members and the team as a whole; identifies and re-trains underperforming staff members as needed
• Measures and compares key performance indicators; helps plan initiatives to increase performance as needed
• Launches new reimbursement and collection initiatives with staff on regular basis, brainstorms methods for achieving them, and carries projects through until goals are successfully achieved
• Ensures timely billing and proactively investigates and addresses potential billing process inefficiencies
• Analyzes data and prepares reports on collections performance, governmental and commercial payer reimbursement, payment arrangements, etc. as required and/or requested
• Stays informed on current payer contracts, regulation changes, and other sources of impact; and immediately informs staff of any shifts through memos, meetings, or personal interactions
• Serves as a resource for staff/patient questions related to patient account functions
• Troubleshoots and resolves any technological or process issues encountered throughout daily activities
• Manages all aspects of the Patient Accounts staff and department by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing; enforcing policies and procedures ensuring compliance with applicable laws Performs other duties as needed or assigned. Regular and reliable attendance is an essential function of this position

III. JOB QUALIFICATIONS
Required:

• Bachelor's degree in accounting, finance, business administration, or related field OR ten (10) years of patient accounts experience in lieu of degree
• Minimum of three (3) years office management or related supervisory experience
• Minimum of five (5) years Patient Accounting experience (in areas such as accounts receivable, collections, billing, financial counseling, etc.)

Our Cultural Beliefs

• People First
• Integrity Matters
• Better Together

At LMH Health, we value inclusion and diversity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.