Job Details

Overview

The Client Partner Senior Director serves as the primary post-sale point of contact for clients and is responsible for their ongoing growth and satisfaction. Uses in-depth knowledge of the client's industry, business operating model, and product knowledge to drive and increase adoption and utilization of Acxiom's products. Demonstrates product features beyond central functionality to help clients achieve specific business results and maximum value from their Acxiom investments. Maintains a strong strategic mindset to identify and recommend solutions that align with the customer's objectives and desired outcomes.

DUTIES AND RESPONSIBILITIES

• Achieves and exceeds revenue growth targets, maintains revenue run rate, profitability targets, and other sales-related goals within named book of accounts.
• Proactively identifies new revenue opportunities annually and drives account growth and profitability through new business, upsell, and cross-sell opportunities.
• Develops and improves client relationships by providing consultation, expertise and onsite presence: aligning client business needs to Acxiom products, solutions, and services.
• Manages client portfolio revenue and bookings forecasts.
• Creates and maintains an appropriate, well-managed pipeline of account growth opportunities.
• Responsible for managing all records of sales, revenue, and other key account information within Salesforce CRM.
• Creates value and differentiates Acxiom services and products from competitors.
• Consults with clients on new use cases and capabilities to enable organic growth (including decision engines, digital enablement, analytics, channel expansion, etc.).
• Leads or facilitates contract negotiations for new business and renewals.
• Acts as escalation point for status, issues, problems, and feedback to client/stakeholders and teams.
• Works closely with delivery team managers to support overall account operations.
• Collaborates with creative/media agency partners to develop and support overall account relationships.
• Consistently delivers high quality work on time and against commitments, including proactive pitch proposals and business review presentations.

COMPETENCIES

• Revenue Driver: Ability to contribute to revenue generation across a client portfolio, identifying, creating, and seizing opportunities that increase sales, income, and profitability.
• Consultative: Ability to engage with clients to understand needs, provide expert advice, and offer effective solutions; strong active listening, problem-solving, and trust-based relationship skills.
• Client Advocate: Represent and champion client interests, ensuring expectations are met and value realization is achieved.
• Relationship Builder: Ability to initiate, develop, nurture, and maintain positive connections with colleagues, clients, stakeholders, and partners.
• Healthcare Industry Expertise: Knowledge of the Healthcare industry including payer, provider and life science, with insights into market dynamics, regulations, and competitive landscape.

What will set you apart

• 12+ years of relevant experience. In the absence of a bachelor's degree, equivalent experience will be considered.
• Solution selling experience in Healthcare industry.
• Multi-functional leadership experience (Consulting, BPO, General Management, etc.).
• Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing.
• Knowledge of Mar-tech and Ad-tech ecosystem and technology.
• Deep knowledge of the application of consumer and behavioral data.
• Proven track record of meeting/exceeding goals and sales targets.
• Experience managing clients with multiple lines of business.
• Ability to map technology solutions to business problems or goals.
• Resilience and creativity to gain commitments over challenging sales cycles.
• Strong problem-solving skills and financial/strategic acumen.
• Experience working in high-pressure, fast-paced environments.
• Consultative, relationship-based selling with strong presentation skills.

Location

Homebased - Conway, Arkansas

EEO and Accessibility

Acxiom is an equal opportunity employer, including disability and protected veteran status, and does not discriminate in recruiting, hiring, training, promotion or other employment decisions. If you require special assistance or an accommodation to apply, contact our recruiting department.