Job Details

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Overview

The General Manager is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the hotel's integrity for the Select Service Division.

Responsibilities

1. Tour operating departments daily and make adjustments via department heads.
2. Conduct weekly staff meetings with training and review sales and operations efforts.
3. Meet all financial review dates and corporate programs timely.
4. Hold monthly financial reviews with department managers and supervisors.
5. Ensure department heads meet budgeted productivity and follow accounting procedures.
6. Develop managers for future roles through training programs.
7. Collaborate with the Director of Sales on prospecting and account calls.
8. Participate in hotel sales efforts, including client meetings and hosting events.
9. Perform scheduled M.O.D. coverage and monitor management trainees.
10. Ensure compliance with hotel policies and train new managers.
11. Assist with budget processes and ensure service standards training.
12. Create a positive team environment focused on guest service.
13. Inspect rooms regularly with housekeeping and engineering.
14. Process invoices daily and ensure financial documentation is submitted timely.
15. Maintain property cleanliness and safety through inspections and maintenance.
16. Ensure staff are attentive, friendly, and efficient in guest interactions.
17. Forecast financial positions monthly and analyze data for reforecasting.
18. Conduct management interviews and performance appraisals.
19. Motivate, coach, and discipline management staff according to SOPs.
20. Perform other duties as assigned by senior management.
21. Engage with clients and guests to support sales and service.
22. Ensure security procedures and credit policies are followed.
23. Complete corporate training and meetings as scheduled.

Qualifications

• Minimum 6 years of progressive hotel or related experience, or a 4-year degree with 4-5 years of experience, or a 2-year degree with 5-6 years of experience.
• Ability to exert physical effort up to 20 pounds occasionally.
• Warm, friendly demeanor and effective communication skills.
• Ability to multitask, prioritize, and handle problems efficiently.
• Attend all required meetings and maintain high personal appearance standards.
• Understand complex information and maintain confidentiality.

Additional Information

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality